PBX Operator- PRN

The PBX Operator responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice.

• Provides the appropriate overhead paging and utilization of paging software to page with internal pagers.
• Monitors all alarms located in PBX and notifies appropriate personnel as required.  Responds quickly and accurately to disaster and emergency situations as required, remaining calm.
• Corrects and updates posted information as needed.  Assists with the maintenance of directories, on-call list, etc.  Identifies inconsistencies and opportunities for improvement, and offers solutions to departmental processes.
• Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment.
• Assists with maintaining cleanliness, safety and security of the PBX area.  Maintains confidentiality, security and integrity of patient and organizational data.
• Attends all in-services and other training as made available.  Participates on committees and special projects as made available or requested.

Job qualifications include:

• High school diploma or GED required.
• Ability to handle and effectively communicate with all levels of customers.
• Customer Service experience required.
• Previous PBX experience and medical terminology required
• Able to work in a fast-paced environment.