As Kaiser Permanente becomes more reliant on Information Technology to deliver patient care, online medical records, member access via the internet, automated claims processing and other financial applications, technology based solutions are being implemented on a national scale to help provide our members with the best health care at an affordable price. Kaiser Permanente Data Center Services provides key support services to implement and maintain steady state operations for hundreds of financial, clinical and reporting systems. If you're a team player with a commitment to excellence, become a part of an Operations team that is setting a new standard for high system availability and support of Information Technology systems.
Essential Functions
In this position, you will work with clients and senior leadership to evaluate and define operational requirements for implementation of new technology and workflows and ensure operational readiness for production; Identify data center business continuity services, support, and implementation requirements; Evaluate alternative approaches, service requirements and lead recommended initiatives.
You will be responsible for the physical security policies, procedures, and adherence at our national data centers. This includes monthly audit assessments, preparing responses for internal and external audit agencies, and liaison to National Facilities Services.
You will assist with BERT and data center continuity planning. This position will develop formal communications and training regarding DC business continuity implementation plans. Emergency evacuation documentation, testing, and training will be required.
You will assist in local or enterprise-wide data center tracking and reporting for hardware assets from receipt to initial install. You will help ensure the effective and economical employment of procured hardware.
You will also participate in the design/implementation of key data center operational processes to support the consistent implementation of a framework within the organization; document standard operating processes, OLA has and detailed procedures. Identify and implement process improvements (including automation) within Data Center Services; provide metrics management for financial and analytical management reporting to help improve productivity and availability. The Operations Analyst is responsible for enforcing compliance by ensuring third party installations adhere to Kaiser Permanente's standard and policies.
Basic Qualifications:
Bachelor's degree in Computer Science or related field / work experience.
8 - 10 years Information Technology experience is required
5 years of experience , working in Data Center Operations with one or more of the following: network, distributed systems, mainframe, midrange, batch
Experience working in a large or enterprise Data Center environment that consist a minimum of 50,000 sqft. of raised floor.
2-3 years of experience with Business Continuity Planning
Solid background developing , implementing and improving process and procedures
Strong procedural documentation skills are required.
Candidate should be fully competent in using various software tools packages such as Visio, PowerPoint, Excel, Word, Access and Microsoft Project
Preferred Qualifications
Experience responding to audits such as (SOX, PCI etc.)
Previous Healthcare experience is highly desired
Certification/familiarity with the ITIL foundation library preferred.
