Patient Intake Coordinator
Fresenius Medical Care, Atlanta, GA
(Full time)

Division:  Fresenius Medical Services

Fresenius Medical Care North America (FMCNA) has been a global leader in dialysis for over 25 years. With over 2,000 clinics located in communities all across North America, servicing over 161,000 patients, we have a singular focus on dialysis and a determination to help our patients live their lives to the fullest. If you are passionate about your profession and are looking to begin or continue a successful career that will truly make a difference then FMCNA is the place for you.

Description
 

Serves as the primary contact for the initial administration of patient referral calls and communications regarding patient admission to the BU clinics (chronic and acute) and home programs. Coordinates this admissions process from the initial request for admission to the final authorization ensuring all aspects of patient confidentiality are maintained at all times.
Ensures all intake data for admissions requests are collected, completed and communicated according to the established standard operating procedures and in compliance with all regulatory requirements.
Obtains the necessary information demographic, financial and clinical and other pertinent data from the referral agency to initiate the process.
Interviews patient, patients representative, or referral source to obtain the necessary personal and financial data to determine eligibility for admission.
Obtains necessary signatures to ensure the efficient processing of admissions data according to FMCNA policies and procedures.
Utilizes the appropriate call tracking and admissions program systems applications to ensure accurate documentation of calls.
Maintains and updates database with current data, pertinent information, and status of the admissions referral as appropriate, recording details of the enquiry/referral, complaints and issues. Completes the preliminary paperwork and standard admissions forms to ensure efficient processing of admissions.
Coordinates with the Patient Placement Coordinators to establish appropriate placement of patients according to vacancies rates and capacity of relevant clinics.

We will consider principals only; please do not contact as a second party recruiter.

Requirements
 

High School Diploma or equivalent Customer Service experience in a call center environment preferred.
Excellent customer service, communication, organizational and interpersonal skills required.
Detail oriented with the ability to enter information accurately on paper and into a database system.
Working knowledge of Microsoft Office applications- Word, Excel, PowerPoint, and Lotus Notes.
Completion of and compliance with the Marketing and Business Development Functional Compliance Program.

We offer a generous compensation and benefits package that includes medical and dental, 401K match, profit sharing, short and long-term disability, tuition reimbursement, and 5 weeks paid time off!

Fresenius Medical Care North America is an Equal Opportunity Employer.
 
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( AllHealthcareJobs Job ID:604656 last updated on 11/22/2009)


        
         

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