Supervises assigned staff. Oversees activities and staff of environmental services, linen/laundry, mail room, supply delivery, and/or transport departments. Supports hospital and/or peripheral clinics and facilities on maintenance and/or housekeeping and environmental services related issues.
Essential Functions:
Hires, trains, supervises, counsels, disciplines, and terminates assigned staff as appropriate
Communicates goals, objectives, accountabilities, priorities, and authority parameters to assigned staff
Assists in budget preparation. Promotes effective use of resources
Prepares, reviews, and monitors daily and weekly assignment schedules to ensure adequate coverage. Ensures adequate and timely services are provided
Inspects assigned area regularly. Determines and ensures instructions are properly followed and safety rules observed. As appropriate, ensures infection control and safety policies and procedures are followed. Inspects hospital and clinic premises and equipment
Inspects and evaluates equipment and furnishings for unusual and/or unsafe conditions. Initiates work order requisitions for maintenance as needed
Instructs personnel in use of new equipment. Provides efficient and effective methods for maintaining medical center and clinics
Gathers, compiles, and records data and information for routine or special reports. Maintains employee records
Participates in and contributes to programs, committees, or projects designed to improve quality of service and employee productivity
As appropriate, monitors and maintains policies and procedures on bio-hazardous waste and destruction of confidential records
Monitors, maintains, and controls inventory of supplies and equipment. Creates requisitions for new and replacement supplies. Evaluates new supplies and equipment and recommends products based on technological improvements, upgrade methodology, and/or cost-effectiveness
Supports regional efforts in maintaining safe and secure facilities
Keeps abreast of clinic activities affecting transport of patients, medical records, lab x-rays, etc., as appropriate
Performs other duties and accepts responsibility as assigned
Accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission, as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers, and vendors
Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to the applicable federal, state, and local laws and regulations, accreditation and licenser requirements, and Kaiser Permanente's policies and procedures
Basic Qualifications:
Delivery, ground transportation, or clinic support processes experience as related to area of responsibility
Supervisory/lead experience
Bachelor's degree in business administration or related field or equivalent related experience
(Clinic transport only) Valid driver's license
Demonstrated knowledge of infection control, safety, and security regulations in a healthcare setting
Demonstrated knowledge of and skill in decision making, customer service, oral communication, problem solving, quality management, results orientation, systems thinking, team building, teamwork, and written communication
Preferred Qualifications:
Teaching and conducting in-services experience
