Under direct supervision, provides ophthalmic sales dispensing and related services to members and non-members of Kaiser Foundation Health Plan; serves as informational resource for patient's eyewear needs.
Essential Functions:
Determines ophthalmic patient's occupational, lifestyle and cosmetic needs; advises and recommends lens style, color and material and frame shape, color and material; PRICES eyeglass order according to patient's Health Plan coverage
Provides measurements, i.e., pupillary distances, segment heights, lens base curves, frame size, etc. for spectacle fabrication by using PD ruler, pupilometer, and lens clock
Applies principles of size, thickness and power in selecting proper eyewear
Knows impact of different lens indexes and recommends appropriate alternatives
Provides ophthalmic eyewear services by selling, fitting, ordering, dispensing, adjusting and repairing spectacles
Measures and shapes lenses and adjusts frames utilizing ophthalmic equipment including lens edger, hand edger, lensometer, frame warmer and precision hand tools
Inspects patient's eyewear using ANSI Z80.1 standards and tolerances; performs quality check functions; reviews patient's previous prescription; identifies questionable changes, and takes appropriate action
Follows-through on emergency orders by calling order into Optical Lab and making certain of lens and frame availability
Performs limited contact lens services and refers patients with problems to proper department.
Determines patient concerns; recommends actions to be taken; discusses solution/action with Optical Administration as needed; follows-through with resolution
Attains KP Optical sales goals
Maintains attractive frame and lens displays by arranging, cleaning and changing on regular basis; maintains clinic frame inventory status by ordering, pricing and placing stock on frame boards; keeps track of backorder products and takes action as necessary
Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service
Performs other duties and accepts responsibility as assigned
Basic Qualifications:
Six months contact lens and optical dispensing experience
One year demonstrated sales experience
High school diploma
Demonstrated ability to perform quality check functions
Demonstrated knowledge of and skill in customer service, interpersonal relations, oral communication, problem solving, written communication
Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications
Actively listening and talking to co-workers, customers, outside vendors, and on the telephone
Reading, writing, speaking, and understanding English
Training/giving and receiving instructions
Mathematical ability, attention to detail (e.g., organization, prioritization, proofing), concentration, and alertness
Preferred Qualifications:
Post high school coursework/training in Ophthalmic Optics
American Board of Opticianry Certified (ABOC) by the American Board of Opticianry (ABO)
Demonstrated ability to manage and coordinate a multitude of issues effectively
Demonstrated ability to educate patients and staff on ophthalmic dispensing principles (i.e., spectacle lens geometry and lifestyle dispensing)
