Customer Service/Collections Rep - PAS

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Talk with customers by phone or in person to obtain information needed to complete tasks
• Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns
• Reconcile accounts according to insurance contracts
• Review accounts for appeal requests and forward appropriately
• Review accounts for duplicate or charge errors, forwarding to audit if necessary
• Correct or add insurance information to bill account
• Encourage payment from patient through credit card, check or payment arrangement
• Answer all inquiries from customers promptly (generally the same day received) whether the inquiries are via telephone or mail
• Assist patient account inquiries by courteously supplying accurate and timely information, including bills
• Follow all guidelines and policies for PAS employees, both general policies and those specific to customer service activities
• Maintain a courteous and professional attitude with customers and coworkers
• Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"
• Other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

• Must be bilingual
• Communication - communicates clearly and concisely, verbally and in writing
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
• Interpersonal skills - able to work effectively with other employees, patients and external parties
• PC skills - demonstrates proficiency in PC applications as required
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

EDUCATION

• High school diploma or GED required

EXPERIENCE

• At least one year of customer service experience required
• At least one year of collections experience strongly preferred
• Relevant education may substitute experience requirement