The Patient Access Manager serves as a key promoter of the Service Center, which strives to meet and exceed the needs of its customers.
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Perform patient registration function when needed to ensure wait times are kept to a minimum
Ensure QA on registrations for all areas of Registration
Provide continuous training for and communicates changes to existing employees
Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels
Follow-up on patient complaints promptly
Implement and promote excellent customer service
Work closely and professionally with outside agencies on special projects developed by the corporate office
Interview, hire, evaluate, and counsel Patient Access staff members for your areas
Perform evaluations in a timely manner
Train new employees in all aspects of their assigned job
Supervise and maintain the productivity of your employees
Review the quality of patient registration documents on a daily basis
Process all paperwork in a timely manner
Work closely with fellow managers to ensure all procedures regarding patient accounts are completed in a thorough and timely manner
Complete monthly reports to the Director (Meditech and Business Objects)
Responsible for Dept. Operations Report, FTEs and Operating budgets
Ensure all personnel policies are followed
Develop and maintain a Patient Access Policy and Procedure Manual
Effectively manage your areas of registration to ensure quality, productivity, and customer service
KNOWLEDGE, SKILLS & ABILITIES
Organization - proactively prioritizes needs and effectively manages resources
Communication - communicates clearly and concisely
Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Tactical execution - oversees the development, deployment and direction of complex programs and processes
Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures and systems
PC skills - demonstrates proficiency in Microsoft Office applications and others as required
Financial management - applies tools and processes to successfully manage to budget
EDUCATION
Bachelor's Degree required.
EXPERIENCE
Patient Access experience
Minimum 3 years management experience in a healthcare setting
