GENERAL SUMMARY OF DUTIES: Responsible for assisting patients with questions concerning their account and reviewing past due accounts with patients.
TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, photocopier, telephone, calculator and other office equipment. Requires lifting papers or boxes up to 50 pounds occasionally.
TYPICAL WORKING CONDITIONS: Work is performed in a medical office environment. Involves frequent contact with the public and staff. May be stressful at times. Contact may involve angry or upset people.
QUALIFICATIONS: Ability to communicate clearly. Ability to apply written guidelines and standardization work practices. Skill in establishing and maintaining effective working relationships with patients, medical staff and the public.
Education: High school diploma or equivalent.
Experience: At least 6 months experience in a physician practice setting preferred.
Certificate/License: MOA certificate desirable.
